The construction of the NRE Facility will be a significant infrastructure project and the project will take all reasonable steps to minimise impacts on the local community. We recognise that construction activities may at times cause temporary inconvenience to residents, businesses, and other stakeholders in the area, but where possible, stakeholders will be informed in advance of any activity that could impact them.
Project contact information will be clearly displayed on the site boundary to enable stakeholders to communicate any concerns or queries about the project. This information will include relevant contact information for NRE head office and will also specify a dedicated contact for any concerns relating to air quality, dust, and noise levels.
The NRE complaints process has been established to ensure all concerns are addressed promptly, transparently, and effectively therefore if you have a comment or complaint, please follow the requirements below.
Submitting a complaint / contact details:
Email: [email protected]
Website contact form: www.northacre-energy.com/contact/
Post: Northacre Renewable Energy Ltd PO Box 359 , Saltash PL12 9AS
When submitting a complaint, please provide:
Response Timeline and Process
All complaints will be acknowledged within three business days. If an initial investigation is required this will be carried out within ten working days.
A representative of the NRE project will:
Following investigation, we will provide a written response detailing:
Follow-Up and Monitoring
Complex issues may require an extended process, and in these cases monthly updates will be offered to the complainant by a representative of NRE. Where NRE receives repeated complaints about linked issues, these will be monitored and additional mitigation measures put in place.
Escalation Process
If you remain dissatisfied with our response, complaints can be escalated through:
Stage 1: Project Director, Northacre Renewable Energy Ltd, within 15 working days Stage 2: Northacre Renewable Energy Ltd senior management within 30 working days
External Reporting Options
Complaints can also be reported directly to:
Wiltshire Council Environmental Health: 0300 456 0100
Environment Agency: 03708 506 506 (for environmental incidents)
Health and Safety Executive: 0300 003 1647 (for safety concerns)
Monitoring and Reporting
We will maintain comprehensive records of all complaints and publish quarterly reports outlining:
These reports will be shared on the NRE website and at quarterly meetings of the NLC during construction phase.
Commitment to Continuous Improvement
We view complaints as valuable feedback for improving our construction practices. All concerns are taken seriously and contribute to refining our approach to minimise community impact while maintaining project progress and safety standards.5.
Construction Team Contact Details
Email: [email protected]
Development Operator Contact Details
Email: [email protected]